Customer Success Programs Manager

Job Summary

A company is looking for a Customer Success Programs Manager Principal.

Key Responsibilities

• Prioritize and manage programs that align with business objectives
• Support the standardization of customer success engagement materials and practices
• Develop and implement programs to enhance customer retention and satisfaction

Required Qualifications

• Minimum of 10 years of experience in a customer-facing role
• Experience in project or program management with a focus on planning and execution
• Proficiency in MS Office and Salesforce CRM
• Ability to work independently with minimal supervision
• Strong relationship management skills