Virginia Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and sales in a remote environment.

Key Responsibilities

• Assist customers with inquiries regarding insurance coverage, rates, and billing issues while promoting additional products
• Provide expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Support customers in setting up new claim reports and demonstrate empathy for those recently in accidents

Required Qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Property & Casualty license required for sales positions; opportunity to obtain during training
• Ability to multitask and navigate multiple computer systems
• Experience in customer service preferred
• Must have a designated workspace free from distractions and high-speed internet access