Customer Service Team Leader

Job Summary

A company is looking for a Customer Service Team Leader - Night Shift.

Key Responsibilities

• Lead and empower a team of Customer Service Agents, fostering their professional development
• Monitor team performance and drive improvements in customer satisfaction and response times
• Establish clear communication channels for collaboration with stakeholders and promote a positive team environment

Required Qualifications

• Proven experience in leading and developing customer service teams
• Strong passion for customer service with a data-driven approach
• Ability to build and manage team performance effectively
• Experience in analyzing data and generating reports for performance measurement
• Willingness to work a flexible schedule, including night shifts