IT Support Technician

Job Summary

A company is looking for a Tier II IT Support Technician.

Key Responsibilities

• Provide Tier I & II technical support to end-users via a ticketing system
• Configure and maintain the network environment, especially Ubiquiti networks
• Support Windows 10 & 11 systems and assist users across various platforms

Required Qualifications

• Professional experience providing Tier II support remotely using various tools
• Hands-on experience supporting Windows 10+ environments
• Comfortable troubleshooting networking issues at the systems-level
• Strong customer service skills