Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Scale.

Key Responsibilities

• Become a product expert and guide customers in maximizing their system usage
• Identify at-risk customers and provide solutions to enhance their experience
• Collaborate cross-functionally to improve processes and share best practices

Required Qualifications

• 2+ years of professional experience in Customer Success, Account Management, or Implementation
• Experience in consulting or software, preferably in legal software
• Familiarity with Salesforce and Customer Success tools
• Startup experience within a small Customer Success organization
• Experience working with diverse stakeholders, including Legal Ops and IT