System Access Onboarding Specialist

Job Summary

A company is looking for a System Access Onboarding Specialist to support client system access during onboarding and expansions.

Key Responsibilities

• Participate in the implementation of new clients and service line expansions
• Educate clients on access requirements and document system access processes
• Manage client-facing system access requests and provide status updates to leadership

Required Qualifications

• 2+ years of customer service or helpdesk experience
• Experience with HIM Systems (e.g., Epic, Cerner, Meditech, STAR)
• Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now, Sonder)
• Proficient computer skills, including Microsoft Office suite
• Understanding of HIPAA compliance and security encryption