Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to provide support and assistance to members, customers, and providers.

Key Responsibilities

• Answer 40-60 inbound calls, responding to inquiries of varying complexity
• Investigate and resolve issues, collaborating with internal teams as necessary
• Maintain accurate documentation of all interactions and ensure compliance with privacy regulations

Required Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in a healthcare customer service role
• 1+ year of experience in a high-volume call center
• Proficient computer skills including Microsoft Word, Excel, and Outlook
• Ability to work independently in a home office environment