Weekend Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer for Weekend Support.

Key Responsibilities

• Provide technical support to users and troubleshoot issues with Digital Reef products
• Maintain call-tracking database and update case information daily
• Work with internal personnel to resolve technical product issues and participate in status meetings

Required Qualifications

• Bachelor's Degree in Engineering/Computer Science or equivalent experience
• 1-3 years of experience in the computer/networking industry
• Basic knowledge of UNIX/Linux Operating Systems
• Good understanding of IP protocols including HTTP and SSL
• Experience in providing real-time customer service in a production environment is a plus