Customer Support Specialist

Job Summary

A company is looking for a Customer Service Specialist to address customer inquiries and resolve them efficiently.

Key Responsibilities

• Handle approximately 50-60 calls and 50-60 emails daily
• Assist members with registration, purchases, gym membership enrollment, cancellations, refunds, and technical support issues
• Monitor customer support trends and escalate issues requiring IT support

Required Qualifications

• Bachelor's Degree
• A minimum of two years' experience in product or customer support
• Interest in wellness or fitness, with prior experience in corporate wellness desired
• Highly organized individual with previous customer service experience