Patient Representative

Job Summary

A company is looking for a Patient Representative to manage patient scheduling and inquiries.

Key Responsibilities

• Respond to inbound calls and online requests to schedule patient appointments based on clinical indicators
• Handle general inquiries and ensure customer satisfaction to increase patient retention
• Confirm, cancel, and reschedule appointments while following up to gather necessary patient information

Required Qualifications

• High School Diploma or GED
• At least two years of experience in a fast-paced customer service or sales-driven environment
• Ability to type 35 WPM or greater
• Proficiency in computer and Microsoft Office applications
• Knowledge of medical terminology preferred