Montana Licensed Customer Care Rep

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Deliver exceptional customer service while seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels and navigate various systems and platforms
• Receive and respond to inquiries related to insurance matters and escalate unresolved issues as needed

Required Qualifications, Training, and Education

• Minimum of 1-3 years of customer service experience; call center experience preferred
• Strong technical aptitude with intermediate computer skills
• Experience in insurance or a related field preferred
• High School Diploma or equivalent required; licensing may be required
• Ability to troubleshoot basic equipment issues