Application Support Analyst

Job Summary

A company is looking for an Application Support Analyst to join their team.

Key Responsibilities

• Provide level 2 support for SaaS and custom-built insurance applications
• Field customer concerns and manage user access issues while delivering exceptional customer service
• Support application conversion and implementation projects, escalating complex issues as needed

Required Qualifications, Training, and Education

• Associate degree, technical certification, or equivalent experience
• Bachelor's degree in computer science or equivalent experience (preferred)
• 1-2 years of experience in customer service, technical support, or application support
• Foundational knowledge of Microsoft technologies and SaaS applications
• Experience supporting a variety of business applications in a production environment (preferred)