Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding Manager who will guide clients through the onboarding process while ensuring high levels of customer service.

Key Responsibilities

• Manage the end-to-end customer journey from initial purchase through installation
• Verify completion of customer-related tasks prior to scheduling installation appointments
• Provide support to customers via various communication channels and maintain comprehensive team communication

Required Qualifications

• Experience with project management tools, preferably Salesforce
• Ability to interact effectively with diverse backgrounds
• Strong organizational skills
• Motivated to ensure customer satisfaction
• Experience in a fast-paced environment managing multiple tasks