AI Support Specialist

Job Summary

A company is looking for an AI Support Specialist to enhance customer support through effective AI management.

Key Responsibilities

• Ensure the AI Agent resolves customer questions quickly and accurately
• Review conversations and performance data to identify areas for improvement
• Collaborate with Product, Engineering, and Support teams to implement enhancements and expand AI capabilities

Required Qualifications

• 4+ years of experience in customer support, customer experience, or support operations
• Background in fintech preferred but not required
• Experience with cross-functional projects and achieving results
• Proficient in maintaining enterprise-level conversational AI and virtual agent platforms
• Familiarity with APIs and basic understanding of system integrations