Customer Support Lead

Job Summary

A company is looking for a Customer Support Lead to oversee a team of customer support representatives and enhance service delivery.

Key Responsibilities:

• Lead the customer support team by setting goals and monitoring performance
• Provide training and mentoring to improve team skills and service quality
• Address and resolve complex customer issues and analyze support processes for improvement

Qualifications:

• 1 year of leadership and coaching experience strongly preferred
• 2 years of customer service experience required, preferably in a call center environment
• Experience with conflict resolution and escalation handling
• Proficiency with Microsoft Office