Let’s get started
Company Logo

Remote Jobs

Director of Onboarding

7/11/2025

N/A

Job Summary

A company is looking for a Director of Onboarding & Implementation to lead customer onboarding functions.

Key Responsibilities
  • Lead and develop the onboarding team, fostering a culture of customer satisfaction
  • Own and evolve the onboarding strategy to ensure scalable and personalized experiences for various customer segments
  • Collaborate cross-functionally to ensure smooth transitions from pre-sales to post-sales for customers
Required Qualifications
  • 7+ years of experience in customer onboarding, implementation, or customer success within a B2B SaaS environment
  • 3+ years in a leadership role managing onboarding or implementation teams
  • Proven track record of building and scaling onboarding programs for high-growth SaaS companies
  • Strong understanding of SaaS metrics and customer success best practices
  • Technical aptitude with familiarity in SaaS platforms and CRM tools like Salesforce

Comments

No comments yet. Be the first to comment!