Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide remote Tier 1 support for customers and vendor partners.

Key Responsibilities

• Act as the first point of contact for technical support via phone and email, managing ticket creation and resolution
• Document issues accurately and collaborate with internal teams to ensure timely resolution
• Participate in ongoing training and team meetings to improve job performance and service delivery

Required Qualifications

• Associate Degree from a two-year college or technical school, or equivalent experience (Bachelor's preferred)
• 1-2 years of experience in customer technical support or call center, preferably in healthcare IT
• Preferred certifications: Comp TIA A+, Comp TIA Network+, ITIL 4 Foundations, Microsoft Technology Associate
• Working knowledge of Windows Server environments, databases, and mobile device applications
• Ability to work various shifts, including weekends and holidays, and participate in on-call rotations