Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical Customer Success Manager to enhance customer satisfaction and retention for enterprise organizations.

Key Responsibilities

• Lead implementation and onboarding processes, documenting and accelerating migration plans
• Monitor customer health, success metrics, and track time to value for customers
• Collaborate with engineers to resolve technical issues and advocate for customer feedback on product improvements

Required Qualifications

• 7+ years of experience in a technical, customer-facing Customer Success or Account Management role
• Experience with CSM tools like SalesForce and ticketing tools such as Jira
• Strong understanding of AWS services and cloud computing technologies
• AWS Certified Cloud Practitioner certification or willingness to obtain within 90 days
• Enthusiasm for working in an early-stage company environment