Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - Payment Solutions.

Key Responsibilities

• Manage customer and partner inquiries, providing timely support via phone and email
• Conduct product training to enhance customer knowledge of payment solutions
• Act as a liaison between customers, payment partners, and internal teams to ensure satisfaction and compliance

Required Qualifications

• Bachelor's Degree or relevant work experience
• 1+ years of remote/hybrid work experience in a customer-facing role
• Experience in Compliance, Payments, Risk, Fraud, or Fintech
• Strong organizational skills with the ability to manage multiple tasks effectively
• Technical Customer Support experience in a queue-based environment