Service Center Representative

Job Summary

A company is looking for a Service Center Representative to provide customer service in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries by documenting, researching, and providing information according to established policies
• Prepare correspondence and documents in response to customer inquiries while meeting departmental performance goals
• Facilitate issue resolution through communication with various parties, ensuring outstanding customer service

Required Qualifications

• High school diploma/GED or equivalent working knowledge
• Up to one year of experience in a high-paced contact center environment, preferably in healthcare or managed care
• Ability to use technology tools for research and customer inquiries via calls, emails, or chat
• Excellent organizational and time management skills
• Bilingual preferred; Associate's degree and additional experience in a high call volume service center strongly preferred