Senior Member Advocate

Job Summary

A company is looking for a Senior Member Advocate (Consumer Accounts).

Key Responsibilities

• Provide outstanding support to inbound callers regarding Health Spending Account inquiries and requests
• Assist with enrollment related to Health Spending Account programs and ensure compliance in all areas of processing
• Document call details accurately and take accountability for the entire process from receipt of work to resolution

Required Qualifications

• 3+ years' experience with healthcare-related spending accounts (FSA, HSA, DCA, HRA) is required
• 5+ years' experience with Health Spending Accounts is ideal
• Strong customer-centric mindset and comfort level with technology
• Ability to diagnose and own technology issues
• Exceptional phone etiquette and communication skills