L2 Tech Support Specialist

Job Summary

A company is looking for a L2 Tech Support Specialist - US (Remote).

Key Responsibilities

• Provide advanced technical support to customers via various communication channels
• Troubleshoot and resolve complex technical issues related to products and services
• Document support interactions and maintain accurate records of customer inquiries

Required Qualifications

• 2 to 3 years of experience in technical support or a related field
• Proficiency in troubleshooting hardware and software issues
• Experience with customer support tools and ticketing systems
• Relevant certifications in technology or IT support are preferred
• Ability to work independently in a remote environment