Call Coach

Job Summary

A company is looking for a Call Coach.

Key Responsibilities

• Review and audit calls to ensure compliance with sales criteria
• Provide coaching and feedback to agents to enhance their skills
• Conduct training sessions and generate performance reports

Required Qualifications

• At least 1 year of call coaching experience (preferred)
• Experience in the consumer lending or financial services industry
• Proficiency in Microsoft Office Suite
• Strong organizational skills and ability to meet deadlines
• Track record of timeliness and attendance