Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to support staff by resolving hardware and software issues.

Key Responsibilities

• Troubleshoot complex technical issues and provide effective solutions
• Maintain the ticket queue by processing requests and documenting resolutions
• Coordinate the installation, repair, and upgrades of computer hardware and software

Required Qualifications

• Associates degree in Computer Science, Information Technology, or related field, or equivalent work experience
• A+ certification or similar designation is a plus
• Knowledge of spreadsheet, word processing, and internet software
• Strong typing skills
• Professional phone presence