Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Growth.

Key Responsibilities

• Manage a portfolio of customers and assist in their onboarding process
• Develop and evolve the Customer Success department while analyzing customer success metrics
• Build and maintain relationships with key partners to drive product adoption and identify cross-sell opportunities

Required Qualifications

• 2+ years of experience in customer-facing roles, preferably in the hospitality SaaS industry
• Knowledge of the hospitality industry, with vertical specialization being a plus
• Ability to build relationships at all organizational levels
• Experience presenting to C-Level and technology leaders
• Familiarity with Salesforce/CRM and internal processes is advantageous