Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist, fully remote.

Key Responsibilities

• Handle product and billing inquiries through email, chat, and calls with a human-first approach
• Troubleshoot Tier 1 user issues and guide creators through solutions
• Support creators during onboarding and share feedback with internal teams for product improvement

Required Qualifications

• 2+ years of experience in a SaaS support role, preferably with non-technical users
• Experience supporting customers through email and chat
• Collaborative mindset with experience working across teams
• Self-starter attitude with the ability to thrive in ambiguous situations
• Passion for solving recurring problems and improving user experiences