Bilingual Customer Service Rep

Job Summary

A company is looking for a Bilingual Customer Service Representative (Spanish/English) (Remote).

Key Responsibilities

• Provides support by answering email inquiries and phone calls in both English and Spanish
• Utilizes resources to assist users and escalates issues when necessary
• Communicates effectively with customers and internal staff while providing accurate feedback

Required Qualifications

• 1-3 years of prior customer service experience, required
• High School Diploma or equivalent, required; Bachelor's Degree, preferred
• Bilingual (English/Spanish), required
• Call center experience, preferred
• Proficient in Microsoft Office Suite; technical aptitude preferred