Technical Support Specialist

Job Summary

A company is looking for a Customer Support Representative - Tier 2.

Key Responsibilities

• Provide expert-level technical support and guidance to customers across multiple communication channels
• Lead and manage escalated technical issues, applying advanced troubleshooting techniques
• Collaborate with cross-functional teams to identify and address recurring technical issues

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• 3+ years of experience in technical support or a related field
• Strong understanding of computer hardware, software, and networking
• Ability to work well in a fast-paced, dynamic environment
• Knowledge of Freshdesk a plus