Remote Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to provide exceptional support in a remote environment.

Key Responsibilities

• Process inbound and outbound calls from customers and service providers in a fast-paced call center
• Manage challenging customer situations with a positive and empathetic approach
• Create detailed notes for each customer case and offer tailored roadside assistance solutions

Required Qualifications

• Minimum of 2 years experience in a remote inbound and outbound customer call center
• Proficient in technology, including typing and navigating web resources
• Ability to assess situations quickly and make informed decisions
• Strong sense of urgency and exceptional organizational skills
• Availability to work nights, weekends, and holidays