Technical Engagement Specialist

Job Summary

A company is looking for a Remote Technical Engagement Specialist.

Key Responsibilities

• Handle direct inbound calls from residential and business customers, providing elevated technical support
• Review scheduled trouble tickets and perform follow-up testing to assist customers with technical issues
• Serve as the primary support liaison and troubleshoot Tier 1 issues, escalating as necessary

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years of relevant work experience in customer service, telecommunications, and technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Must have DSL or high-speed internet service with specified minimum speeds
• Candidates must meet all technical requirements prior to the first day of training