Let’s get started
Company Logo

Remote Jobs

Call Center Supervisor

7/11/2025

Remote

Job Summary

A company is looking for a Call Center Team Lead to manage and support a team of customer service agents.

Key Responsibilities:
  • Lead and manage a team of 15-25 front-line agents handling inbound customer service calls
  • Coach and develop team members on service standards and best practices
  • Monitor performance metrics and drive continuous improvement in productivity and quality
Required Qualifications:
  • Minimum of 3 years of call center experience or 1 year in a management role
  • Associate's degree or equivalent combination of education and experience
  • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Experience with call center tools and KPI/SLA management
  • Ability to thrive in a fast-paced, high-pressure environment

Comments

No comments yet. Be the first to comment!