Job Summary
A company is looking for a Call Center Team Lead to manage and support a team of customer service agents.
Key Responsibilities:
- Lead and manage a team of 15-25 front-line agents handling inbound customer service calls
- Coach and develop team members on service standards and best practices
- Monitor performance metrics and drive continuous improvement in productivity and quality
Required Qualifications:
- Minimum of 3 years of call center experience or 1 year in a management role
- Associate's degree or equivalent combination of education and experience
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Experience with call center tools and KPI/SLA management
- Ability to thrive in a fast-paced, high-pressure environment
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