Customer Success Engineer

Job Summary

A company is looking for a Customer Engineer.

Key Responsibilities

• Serve as the primary technical point of contact for integrations, providing support during onboarding and implementation
• Customize AI tools with prompt engineering and workflows based on customer needs
• Create and maintain clear, user-friendly technical documentation to streamline onboarding and support

Required Qualifications

• 2+ years in a technical role such as Customer Success Engineer or Technical Implementation Specialist
• Demonstrated expertise in API integrations, SSO systems, and generative AI customization
• Proficiency in modern web development technologies, including JavaScript, PostgreSQL, and SSO protocols
• Familiarity with SQL, Metabase, or similar data tools for reconciliation and insights
• Experience managing and resolving technical integration challenges in client-facing environments