Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative to provide customer support and manage communications.

Key Responsibilities

• Review and respond to email communications within 24 hours
• Conduct outbound calls and document customer transactions in the host system
• Ensure compliance with regulatory guidelines and safeguard PHI in accordance with security policies

Required Qualifications

• High School diploma or GED
• 1 year of call center experience
• Six months of healthcare claims experience
• Basic mathematical and intermediate typing skills
• Ability to multitask and adapt to change