Customer Success Manager II

Job Summary

A company is looking for a Customer Success Manager II (Contact Center).

Key Responsibilities

• Manage customer relationships and ensure successful implementation of contact center solutions
• Provide ongoing support and guidance to customers to maximize product usage and satisfaction
• Collaborate with internal teams to address customer needs and drive product improvements

Required Qualifications

• Bachelor's degree or equivalent experience in a related field
• 3+ years of experience in customer success or account management, preferably in a technology or SaaS environment
• Experience with contact center solutions and technologies
• Strong understanding of customer needs and business processes
• Ability to work independently and manage multiple customer accounts effectively