Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Mid Market Enterprise segment.

Key Responsibilities

• Develop and maintain strong, long-term partnerships with key stakeholders and executives
• Proactively engage with customers to track KPIs and ensure they achieve measurable outcomes
• Take ownership of contract renewals and identify upsell opportunities

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment
• Strong understanding of SaaS products; experience in Revenue Operations is a bonus
• Proven track record of managing retention and driving growth through customer engagement
• Experience using Salesforce and other CRM or GTM systems is preferred
• Ability to engage confidently with C-suite and VP-level stakeholders