Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to support the Customer Success team by driving operational excellence through tools, systems, and data.

Key Responsibilities

• Maintain and optimize core Customer Success systems to support team needs and ensure data accuracy
• Deliver weekly and quarterly reporting to inform Customer Success strategy
• Oversee operational workflows across the customer lifecycle for a consistent experience

Required Qualifications

• 5+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations
• Proficient in Excel or Google Sheets
• Working knowledge of Salesforce; experience with Gainsight is a plus
• Comfortable with reporting and maintaining data
• Exceptionally organized and proactive with a collaborative mindset