Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities:

• Document problems, complete problem tickets, and request information in the support tools
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
• Effectively manage call workload and maintain knowledge of current policies and troubleshooting techniques

Required Qualifications:

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience