Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative.

Key Responsibilities

• Handle inbound phone inquiries and determine eligibility for support programs
• Process orders, resolve claim denials, and ensure necessary documentation is complete
• Provide exceptional customer service and report trends or delays to management

Required Qualifications

• High school diploma or GED required
• Minimum of three years of experience in customer service or related fields
• Equivalent combination of education and experience will be considered; a bachelor's degree is preferred
• General knowledge of the healthcare industry is preferred
• Proficiency in Microsoft Excel, Outlook, and Word