Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to lead a team focused on managing complaints and improving customer service processes.

Key Responsibilities

• Lead a team to assess potential fraud cases and educate beneficiaries and providers on related issues
• Develop customer service processes, including call scripts and reporting systems, in collaboration with the Call Center Project Manager
• Maintain knowledge of customer needs and respond to client requests for information and reviews

Required Qualifications

• High school diploma required; AA or Bachelor's degree preferred
• Minimum of three years of experience in coaching staff and leading a customer service team
• Equivalent combination of education and experience may be considered
• Multi-lingual capabilities preferred
• Familiarity with prescription drug benefits and Medicare is preferred