Ohio Licensed Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager to enhance client relationships and drive retention.

Key Responsibilities

• Manage client relationships and provide ongoing support throughout the client contract
• Lead open enrollment meetings and educate clients to increase employee participation
• Collaborate with internal teams to address client needs, generate reports, and derive actionable insights

Required Qualifications

• 3-5 years of experience in a client-facing role, with sales experience required
• Must secure a Life & Health license within 60 days of starting
• Experience communicating with multiple stakeholders across various mediums
• Proven ability to investigate and resolve client issues effectively
• Familiarity with Salesforce or other CRM tools preferred