Government Subsidy Support Specialist

Job Summary

A company is looking for a Government Subsidy Support Specialist to provide exceptional support to parents and providers regarding government subsidy programs.

Key Responsibilities:

• Serve as a point of contact for Parent and Provider inquiries related to Government Subsidy programs, resolving concerns professionally and empathetically
• Develop in-depth knowledge of Government Subsidy offerings and provide accurate information to customers
• Maintain accurate records of customer interactions and provide individualized guidance on eligibility and application procedures for childcare subsidies

Requirements/Qualifications:

• Bachelor's degree in Early Childhood Education or related field strongly preferred
• Located in or familiar with the Kansas City Metro area
• Proven customer service experience, preferably in a call center or retail environment
• Proficient computer skills and experience with CRM software
• Ability to work non-traditional hours, including evenings and weekends