Senior Director of Customer Support

Job Summary

A company is looking for a Senior Director, Customer Support Strategy & Experience.

Key Responsibilities

• Develop and execute a customer support strategy aligned with company objectives
• Establish clear KPIs and metrics to measure the effectiveness of the support strategy
• Analyze customer interaction data to optimize resource allocation and enhance support offerings

Required Qualifications

• Bachelor's degree
• 15+ years of experience in Customer Support or related field
• 10+ years in a leadership or management role
• Experience in developing and executing customer support strategies
• Strong analytical skills with experience in customer experience metrics