Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for ensuring successful service for patients in a remote environment.

Key Responsibilities

• Develop and maintain knowledge of products and services, answering calls and emails in a timely manner
• Process orders, verify documentation, and complete insurance verification for patient eligibility and coverage
• Facilitate resolution of customer complaints and ensure adherence to quality assurance and performance metrics

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• Two years of work-related experience required for senior-level positions, including one year of specific job experience
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills and ability to navigate multiple online EMR systems