Job Summary
A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs.
Key Responsibilities
- Provide timely information and problem resolution to students via telephone, email, or chat
- Ensure compliance with federal student privacy laws and maintain confidentiality of student accounts
- Develop conflict resolution strategies and maintain productive relationships with other departments
Required Qualifications
- Knowledge of federal educational funding options and military educational funding sources
- Ability to work in a high-energy team environment and handle escalated issues effectively
- Proficiency in Customer Relationship Management (CRM) software and other relevant applications
- Understanding of FERPA guidelines and internal privacy policies
- Capability to telecommute with a dedicated workspace and high-speed internet connection
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