Student Support Representative

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs.

Key Responsibilities

• Provide timely information and problem resolution to students via telephone, email, or chat
• Ensure compliance with federal student privacy laws and maintain confidentiality of student accounts
• Develop conflict resolution strategies and maintain productive relationships with other departments

Required Qualifications

• Knowledge of federal educational funding options and military educational funding sources
• Ability to work in a high-energy team environment and handle escalated issues effectively
• Proficiency in Customer Relationship Management (CRM) software and other relevant applications
• Understanding of FERPA guidelines and internal privacy policies
• Capability to telecommute with a dedicated workspace and high-speed internet connection