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Student Support Representative

7/11/2025

No location specified

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs.

Key Responsibilities
  • Provide timely information and problem resolution to students via telephone, email, or chat
  • Ensure compliance with federal student privacy laws and maintain confidentiality of student accounts
  • Develop conflict resolution strategies and maintain productive relationships with other departments
Required Qualifications
  • Knowledge of federal educational funding options and military educational funding sources
  • Ability to work in a high-energy team environment and handle escalated issues effectively
  • Proficiency in Customer Relationship Management (CRM) software and other relevant applications
  • Understanding of FERPA guidelines and internal privacy policies
  • Capability to telecommute with a dedicated workspace and high-speed internet connection

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