Technical Support Engineer

Job Summary

A company is looking for an Associate Technical Support Engineer.

Key Responsibilities

• Resolve questions and issues for online merchants using technical expertise and customer service skills
• Communicate effectively with customers via live chat, email, and occasional phone calls
• Identify patterns and recommend improvements while contributing to documentation and best practices

Required Qualifications

• Proficiency with a ticketing technology platform (e.g., HelpScout, Zendesk)
• 2+ years of experience in technical customer support at a SaaS company or similar
• Basic knowledge of HTML, CSS, and JavaScript
• Ability to work flexible shifts and remotely
• Strong problem-solving skills and a proactive approach to identifying trends