Job Summary
A company is looking for a Customer Experience Analyst to assist customers with complex issues and improve their experience.
Key Responsibilities
- Help customers solve critical issues with using the company's services
- Display empathy and build rapport with customers
- Consistently seek to improve the customer experience
Required Qualifications
- 3 or more years of exemplary customer service experience
- Experience with dedicated customer service platforms (e.g., Zendesk, Intercom)
- Experience supporting and troubleshooting mobile app-based products
- Able to work at high speeds while maintaining accuracy
- Experience working remotely
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