Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide assistance and training to customers using their software.

Key Responsibilities

• Provide customer support and training, including software installations and troubleshooting
• Schedule appointments and follow-ups to ensure a positive customer experience
• Conduct onboarding for AutoFluent Pay and participate in testing and documentation of software functionality

Required Qualifications

• Experience in customer service, including phone and email support
• Fluency with MS Windows desktop operating systems
• Ability to understand customer perspectives and the business impact of interactions
• Experience in troubleshooting and problem-solving
• Strong organizational skills