Tech Support Specialist

Job Summary

A company is looking for an L1 Tech Support professional for a remote position in the US.

Key Responsibilities

• Provide first-level technical support to customers via various communication channels
• Diagnose and resolve technical issues related to products and services
• Document customer interactions and maintain accurate records of support requests

Required Qualifications

• 1 to 3 years of experience in technical support or a related field
• Familiarity with customer support software and remote desktop applications
• Basic understanding of computer hardware and software troubleshooting
• High school diploma or equivalent; relevant certifications are a plus
• Ability to work independently in a remote environment