Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Scale (Customer Success Advisory).

Key Responsibilities

• Serve as a key advisor to customers, utilizing both 1:1 and 1:many approaches
• Leverage communication tools to anticipate and address customer needs for security and compliance goals
• Enable customer self-sufficiency and advocate for their long-term success and retention

Required Qualifications

• 2+ years of experience in Customer Success at a SaaS company
• Experience managing a large book of business at scale
• Background in the security or compliance industry is preferred
• Proven track record of customer retention and satisfaction
• Ability to work effectively in a dynamic and ambiguous environment