IT Service Desk Technician

Job Summary

A company is looking for an IT Service Desk Technician.

Key Responsibilities

• Serve as the first point of contact for technical support inquiries from customers
• Provide troubleshooting for hardware and software issues and escalate unresolved problems
• Input accurate information into the ticketing system while ensuring service expectations are met

Required Qualifications

• High school diploma or equivalent and 1 year of technical customer service experience
• Ability to obtain and maintain a public trust security clearance
• U.S. Citizenship is required
• Competency in Internet navigation, Microsoft Office Tools, and Windows
• Must adhere to a training schedule and be flexible with shift changes